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FAQ

General

Bookings for The Luxè Week Summer 2021 will open very soon!


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https://www.theluxeweek.com/book-now

To help you make the most of your week in paradise, each day has been split to include a mix of day time and evening activities ranging from pool parties to boat trips and surfing!

However, these aren't compulsory and you are also free to explore Bali on your own.

Have a look at the Day-By-Day breakdown to see what's in store for the latest Luxé Week. 

There are multiple ways to join a Luxè Week!


The first way to join is to gather a group of friends and book a whole villa and you can split costs between yourselves. 


The second option is to book a room for you and a friend where you will then be placed in a villa with other room bookers. 


Thirdly, you can also book a spot as a solo traveller in one of our rooms. We will find you another room-mate who has also booked as a solo traveller and you will be placed into a villa with other like-minded travellers!


These options come in two packages, Premium and VIP. Take a look at the Book Now page, to see the best option for you https://www.theluxeweek.com/select-package.

You are free to explore the island on your own! However, TLW itineray has been designed to help you make the most out of each day with a mix of fun outdoor activities, cultural visits and exclusive parties! 

Alcohol is not included in the price, however, with the Luxè Week wristband you will be eligible for exclusive discounts and perks at all our events and partner venues!


You are also welcome to visit a supermarket on arrival to stock up!

The cost for the week depends on the person. Entry to the exclusive Luxè Week events are covered in your booking costs, so the only costs you can expect to spend on the week are for eating out, drinking and any other activity you wish to do.

We advise you to expect to spend what you would on any other holiday. You can make it cheaper if you choose to eat meals or drink at restaurants and bars officially partnered with The Luxè Week where you’ll benefit from amazing discounts and offers! We'll give you recommendations of our favourite spots to go!

Check-in for the week will be at 2pm on the opening day, so we highly recommend arriving by then.

Check-out at the end of the week will be at 11am.

Please aim to arrive on time so you get the chance to meet the rest of your villa and join the opening activities. However, if for any reason you are delayed and arrive a couple of hours late, please let us know in advance on bookings@theluxeweek.com. 

You must be at least 18 years old in order to participate on a Luxè Week.

The ratio is 50/50! We aim to have an equal gender balance on all of our trips so that we can keep things diverse and exciting!

No, unfortunately it is not possible to just show up on the day as we have to conduct the survey and match the most compatible people together prior to the week. 


It's best to email us at enquiries@theluxeweek.com and we will let you know if there is any last minute availability!

The main difference is the quality of your villa. All of our villas are super high end, however, our VIP villas are extra special! Take a look at 'The Villas' page, to get a feel of where you will be staying!

Both packages include all Luxè Week events and benefits. 

The wristband grants you access to all Luxè Week events and parties as well as discounts at those events. They are exclusive to Luxè Week guests, and not sold separately.


Wristbands are included for all Luxè Weekers on all bookings.

Absolutely! You can book a solo spot. This means that you'll be assigned to a shared room bed with another solo traveller.
Solo shares are limited so please book as soon as possible!

Absolutely!  If you are booking as a trio on the same account at the same time, you will all be automatically assigned to the same villa.  Please note that one person would be placed into their own room to share with another same sex Luxè Weeker on the trip.

However, if the 3 of you would like to be placed into the same room email us with your booking ID at bookings@theluxeweek.com as we could potentially organise a 3-person bedroom on a case-by-case basis.

Additionally, if the 3 of you are paying separately and not on the same account at the same time please email us with your booking IDs at bookings@theluxeweek.com so we can ensure you are all placed into the same villa.

booking

All of our events last for 7 days. You are welcome to arrive later or finish earlier. However, you would still have to cover the cost for the full week. 


We do also offer a multitude of different villas in our chosen destinations (dependent upon availability) if you would like to rent a property outside of The Luxè Week.

We do not offer any flight packages, however, we highly recommend using sites such as Skyscanner to find the best flights for you.

When you have secured your space on the Luxè Week you will receive a confirmation of your booking to your email, alongside your Welcome Pack and Itinerary.

If you have selected our payment plan option, you will also receive a breakdown of your instalment plan in a separate email.


You will then receive your villa details 4 weeks prior to the planned event date and once this is released you will be notified via email.

Any payment made towards booking your place on a Luxè Week is non-refundable.

Although we appreciate circumstances change, any payment received from you is immediately used to secure your space in the villa and other activities you will participate in on the Luxè Week.


Should your circumstances change and you have no choice but to cancel, you will be charged a cancellation fee - so we highly recommend you purchase travel insurance with cancellation cover!


Please refer to our booking terms and conditions for more details.

We will strive to avoid cancellations, however, sometimes they are unavoidable and we will reserve the right to do so when we see fit. If this occurs, we will notify you of any cancellations as soon as possible before departure and you will receive a Credit Voucher and have the choice to:

 

1. Accept the cancellation and altered arrangements or

2. Book alternative arrangements from us of a similar standard to the original booking if available

To make any changes to your booking, email bookings@theluxeweek.com as soon as possible.

We reserve the right to charge an admin fee of $25 to make any adjustments to a booking.

When checking out you will have the option of selecting our Luxè Payment plan which is powered by Partial.ly.

Using this you will be able to set up a customised payment plan that works best for you! Once you are happy with the plan you have created, just follow the check-out process and place your down payment to secure your space. 

After your booking has been confirmed, you will receive a breakdown of your instalment plan and when payments are due via email. Rest assured, you will also be sent reminders to pay your balance 48 hours before the due dates.

'Flexible Tickets' allow for entry into any one of our 2020 or 2021 weeks. One ticket purchase allows entry onto only one of our 2020 or 2021 Luxè Weeks. For entry into multiple weeks, additional tickets must be bought.

As a ‘Flexible Ticket’ holder you will receive 7-day early access to our new weeks once they are released, so you can be one of the first to choose which week you want to join and book with confidence knowing you’ve guaranteed your place on the holiday of a lifetime once all this craziness is over! 

For ‘Flexible Ticket’ holders who opt not to select their week during the 7 Day Early Access period, you will need to provide a minimum of 60 days notice before an event date to join a 2020 or 2021 Luxè Week by emailing bookings@theluxeweek.com. If there is space, your spot onto the week will then be confirmed.

If after placing your down payment for the instalment plan you start to experience financial difficulties, please let us know as soon as possible. If appropriate, we would be happy to adjust your payment plan so it works better for you!

However, please note if you fail to pay an instalment by a payment due date we reserve the right to cancel your booking.

Once you have secured your space, we will be in touch 4 weeks before the event date to arrange airport pick-up and drop-off. When this occurs we will request for you to send across your exact flight details to bookings@theluxeweek.com.

Accommodation

Of course! Each villa will come equipped with fresh sheets and towels as standard.

Absolutely! If you book more than one room at the same time, we will ensure all your rooms are assigned to the same villa. 


If you book your room separately to your friend, just be sure to drop us an email to bookings@theluxeweek.com with the booking IDs and we will do our best to assign you to the same villa.

This is dependent on your booking. Villas are split up into 2 categories - Premium and VIP.

You can check out them out here https://www.theluxeweek.com/the-villas.

Solo Traveller 

As a solo-traveller you will be sharing a room with another same sex solo-traveller!

Pairs

If you book with a friend at the same time on the same account, you will automatically be placed into the same room together.

However, if you are travelling together but paying separately please email us at bookings@theluxeweek.com with your booking IDs so we can place you into the same room.

Trio's

If you are booking as a trio on the same account at the same time, you will all be automatically assigned to the same villa.  Please note that one person would be placed into their own room to share with another same sex Luxè Weeker on the trip.

However, if the 3 of you would like to be placed into the same room email us with your booking ID at bookings@theluxeweek.com as we could potentially organise a 3-person bedroom on a case-by-case basis.

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